Refund policy
Do you offer returns?
We want you to love your Siren pieces. Custom-sized bracelets are not eligible for returns. For other items, we offer returns for non-discounted orders, subject to the requirements below. Exchanges may be considered on a case-by-case basis.
For items eligible for return, the return must be initiated within 30 days from when you receive your package. This return window does not apply to custom-sized bracelets.
All products must be returned in their original condition. Worn, washed or unsanitary items will not be accepted. All products must also have their original tags intact.
All discounted sales over 25% are not eligible for returns.
Warranty Info: We offer a limited warranty on our products. If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please contact our Customer Service team at hello@sirenswimco.com.
Do you offer exchanges?
Exchanges, including requests for custom-sized bracelets, may be considered on a case-by-case basis and are not guaranteed. Please contact hello@sirenswimco.com with your order number and details of your request before returning an item. Any approved exchange must be in new condition, with tags attached. All items marked final sale are not eligible for exchange.
Do you offer free return shipping?
For orders shipped from within the United States, a return label will be provided for you for a fee of $7.00 for the use of this label. For international orders, return postage is the responsibility of the customer.
What happens once you receive my return/exchange?
Please give us 48-72 hours to process your return. You will receive an email once we have processed your return / exchange. Refunds on returns may take 5-7 business days to show up back on your card.